TGB Supplements (www.tgbsupplements.com) :
Last Updated: January 28, 2026
REFUNDS AND EXCHANGES
- RETURN ELIGIBILITY
- 1.1 General Return Window
Customers may request returns within 30 days of the product delivery date, as evidenced by our shipping records. - 1.2 Non-Returnable Items
The following items CANNOT be returned under any circumstances:- Opened, unsealed, or used products (any product where the original seal has been broken)
- Items damaged due to customer mishandling during use or storage
- Clearance or final sale items (explicitly marked as such at time of purchase)
- Digital products (e-books, downloadable content, training programs)
- Personalized or custom products (if applicable)
- Items purchased more than 30 days prior to return request
- Products not in original, resalable condition with intact manufacturer seals and original packaging
- 1.3 Returnable Items
- The following items MAY be returned (subject to restocking fees outlined in Section 2):
- Sealed, unopened products in original condition
- Defective or damaged products received from us
- Wrong items shipped by us due to our error
- Products damaged in shipment (with photographic evidence)
- The following items MAY be returned (subject to restocking fees outlined in Section 2):
- 1.1 General Return Window
- RESTOCKING FEES & REFUND AMOUNTS
- 2.1 Standard Return – Restocking Fee Applied
For returns of unopened, sealed products initiated within 30 days, we will process a refund minus a 20% restocking fee to cover logistics, quality inspection, repackaging, and re-shelving costs.- Example: $100 product = $80 refund (20% restocking fee deducted)
- 2.2 Return Exceptions – NO Restocking Fee
- The following returns are eligible for a full refund (100%) with no restocking fee:
- Our Error – We shipped the wrong product, wrong quantity, or wrong SKU to you
- Defective Product – Item is defective, damaged, contaminated, or expired
- Damaged in Shipment – Product arrived damaged beyond reasonable use (photographic evidence required)
- Falsely Advertised – Product does not match our product description or label
- 2.3 Non-Qualified Returns – NO Refund
If a product falls into the non-returnable categories listed in Section 1.2, no refund will be issued. This includes:- Opened or used supplements (safety and hygiene standards)
- Products with broken seals or original packaging
- 2.1 Standard Return – Restocking Fee Applied
- RETURN PROCESS
- 3.1 Request Authorization
- Email us at [returns@tgbsupplements.com] with:
– Order number
– Product name and SKU
– Reason for return
– Proof of purchase (receipt, order confirmation email) **Approval Timeline:** We will respond within **2 business days** with return authorization (RA) number.**Inspection Rights:** We reserve the right to inspect all returned items upon receipt to determine eligibility for refund and verify product condition.
- Email us at [returns@tgbsupplements.com] with:
- Customer Responsibility: Customers pay for return shipping costs (unless return is due to our error or defective product)
- Shipping Address: Upon receiving return authorization, we will provide a return shipping address
- Proof of Shipment: Retain tracking number for proof of shipment
- 3.3 Processing Timeline
Once we receive and inspect your return:- Eligible Returns: Refunds (minus applicable restocking fees) will be processed within 7-10 business days
- Inspection Period: Items may be held for up to 14 days for quality and contamination inspection
- Refund Method: Refund issued to original payment method (credit card, PayPal, etc.)
- Partial Refunds: May take an additional 3-5 business days to appear due to processing delays
- 3.1 Request Authorization
- REFUND METHOD – Refunds will be issued to your original payment method:
- Credit/Debit Card: Refund appears as a credit to your card (bank processing delays may apply)
- PayPal: Refund processed to PayPal account
- Gift Card/Store Credit: Offered as an alternative option (may include slight additional value)
Note: We do not process refunds to different payment methods than the original purchase. If you need an exception, contact us directly.
- FRAUD PREVENTION & ABUSE POLICY– To protect our business and all customers, we have implemented strict fraud prevention measures.
- 5.1 Serial Return Abuse
Customers with patterns of excessive returns will be flagged for review and may:- Be required to provide photographic evidence with each return
- Have returns subject to extended inspection periods
- Have refunds issued as store credit only
- Have their account suspended or terminated at our discretion.
- 5.2 Suspicious Activity
We reserve the right to deny returns and investigate when we detect:- Multiple returns from same customer or address
- Returns of obviously used/consumed products
- Inconsistent reasons for returns
- Requests outside normal usage patterns
- Coordinated or organized return activity
- 5.3 Refund Reversal
If we determine a customer has committed fraud, abused our return policy, or misrepresented a product condition, we will:- Reverse any refund previously issued
- Suspend the customer’s account
- Report activity to relevant payment processors or authorities
- Pursue legal remedies as allowed by law
- 5.4 Verification Rights
We have the right to:- Request photographic evidence of product condition
- Retain products for extended inspection
- Verify product authenticity
- Consult with industry experts regarding contamination or damage claims
- Request additional information or documentation
- 5.1 Serial Return Abuse
- DEFECTIVE PRODUCTS
- 6.1 Quality Guarantee
We stand behind the quality of our products. If you receive a defective product:- Document the defect with photos/video
- Email [info@tgbsupplements.com] with proof
- Do not open or use the product further
- Upon verification, we will send a free replacement or issue a full refund
- 6.2 Contamination or Safety Issues
If a product is contaminated, unsafe, or fails quality standards:- Full refund with no restocking fee
- Free replacement at our discretion
- We may request the defective product back for inspection
- We will investigate manufacturing and quality issues
- 6.1 Quality Guarantee
- SPECIAL CIRCUMSTANCES
- 7.1 Expired Products
If a product arrives expired or near expiration (expiring within 30 days from day received unless specified in description of item):- Full refund with no restocking fee
- Free replacement with extended shelf life
- No return shipping required (we may request the product for verification)
- 7.2 Damaged in Shipment
If a product arrives damaged:- Document damage with photos/video
- Email proof to [support@tgbsupplements.com] within 48 hours of delivery
- Do not open the damaged package further
- Upon verification, we will issue a full refund or free replacement
- 7.3 Lost or Stolen Returns
We are not responsible for packages lost in transit during return shipment. We strongly recommend:- Using tracked shipping with signature confirmation
- Retaining proof of shipment
- Insuring valuable returns
- 7.1 Expired Products
- INTERNATIONAL RETURNS – We do not process returns on international orders except in cases of our error or defective products (which may be handled case-by-case). International customers are responsible for:
- Return shipping costs (significant)
- Import/export duties and fees
- Extended processing times
Contact [info@tgbsupplements.com] for case-by-case review.
- NO-REFUND CATEGORIES -The following products are final sale and are not eligible for refund:
- Pre-order items (as specified at time of purchase)
- Clearance or liquidation items
- Items marked “Final Sale” on product page
- Opened or used dietary supplements (health and safety regulations)
- Items shipped to international addresses
- Gift purchases without original receipt/proof of purchase
- DISPUTES & ESCALATION
- 10.1 Customer Service First
If you are unsatisfied with a refund decision:- Contact us at [support@tgbsupplements.com] within 7 days
- Provide details of your concern and any additional documentation
- Allow 2-3 business days for response
- 10.2 Payment Processor Dispute
If we cannot resolve your concern, you have the right to file a dispute with:- Credit Card Company (chargeback)
- PayPal Dispute Resolution
- Other payment processor used for purchase
- Note: Chargebacks and disputes may result in account suspension.
- 10.1 Customer Service First
- STORE CREDIT OPTION – As an alternative to refunds, we offer store credit at full value (no restocking fee) for:
- Unopened, sealed returnsItems returned within 30 daysProducts from non-final-sale categories
- POLICY CHANGES – TGB Supplements Inc. reserves the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with updated date. Continued purchases after policy changes constitute acceptance of new terms.
- CONTACT INFORMATION For Returns or Questions:
- Email: [info@tgbsupplements.com]
- Return Authorization Requests: [info@tgbsupplements.com]
- Phone: [724-550-4241]
- Website: www.tgbsupplements.com
**By completing your purchase, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.**- All issues and concerns regarding orders must be reported within 24 hours of receiving your order.
- Unwanted product returns are only allowed on unopened products.
- We are not responsible for any lost packages in transit back to our facility. Please protect yourself by shipping the product with insurance.
- You are responsible for the cost of shipping the product back to our facilities. You are also responsible for the original shipping charges on your order unless the mistake was made on our end.
- Returned items received that are opened or have evidence of being tampered with will not be refunded or shipped back to you. In this event we claim ownership of these items which are now considered scrap or unusable product.
- Orders sent back without return authorization number will be refused.
- Original order shipping charges cannot be refunded.
- We can not guarantee that bars and other similar items will not melt during transit. Unfortunately if items melt they cannot be returned for a refund. Our distributors will not credit us for bars that melt during transit or after delivery. In your best interest, please take caution when ordering these items. If you’re interested in paying $5 for us to include a cold pack with your order please contact us before ordering at tgbsupplements@yahoo.com.
- We must received any damaged product at our facilities before your account can be credited and another product can be re-shipped.
Thank you,
TGB Supplements